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FAQs
How do I contact Citrix support? ›
Telephone numbers
- 800-931-4084 (toll-free)
- +1-919-750-0379 (toll)
Feb 19, 2024
If you have an outdated version of Citrix Workspace or Citrix Receiver, you may encounter this issue of the app not failing to launch a desktop or applications. It is always good practice to update to the latest supported version of the app. When using Citrix Workspace, sometimes an upgrade itself does not work.
How do I resolve a Citrix login problem? ›- If the account is locked after password reset, clear cache and cookies, wait for 30mins to reset password.
- If password reset email not received - Please make sure to check your spam or junk folder and/or whitelist customerservice@citrix.com and donotreplynotifications@citrix.com.
Follow the below steps to create a case:
- Go to the Citrix Support site.
- Sign-in with your credentials. ...
- Click on the Support button and select My Cases.
- Click on Open a Case.
Aug 1, 2024
Citrix delivers 24/7/365 support for Severity 1 and 2 issues. All other issues will be handled during local business hours.
What are the hours for Citrix support? ›Citrix provides 24/7/365 for Severity 1 issues only.. Assistance with Severity 2 (site degradation) and all other issues is available during local business hours (8am-6pm) as per regions listed in the Worldwide Support Services Guide.
What has happened to Citrix? ›It was also reported that Citrix would go private as part of the deal. As part of the merger, in September 2022, Citrix announced a $4.55 billion-equivalent cross-border term loan to back its $16.5 billion buyout by Vista Equity and Evergreen Coast Capital.
How do I troubleshoot Citrix client? ›You can right-click on the Citrix Workspace app icon in the system tray that is placed in the bottom-right corner of your screen and then select Troubleshooting to access it.
Why isn t Citrix Workspace working? ›Why That Happens. The most common cause why Citrix Workspace (formerly Citrix Receiver) is not working is actually the Internet connection you're using. When you have a slow, or unreliable Internet connection, Citrix Workspace isn't able to work properly.
How do I restart Citrix services? ›Information
- Launch the Services console: Click Start and then type Services.
- Verify the Citrix Desktop Service is present, restart the service, and check the Event Log for any errors: From the Services console, right-click the Citrix Desktop Service and select Restart.
Jun 22, 2022
How do I report a problem with Citrix? ›
In the Citrix Provisioning Console, expand the Sites node to display the server on which you want to report a problem. Right-click a server to display a contextual menu. Click Report a problem.
What is the phone number for Citrix customer service? › How do I email Citrix technical support? ›cloud@citrix.com.
How do I check the status of my Citrix case? ›Progress of your Support Case
To review the progress of your case, please log in to www. citrix. com/MyAccount.
You can right-click on the Citrix Workspace app icon in the system tray that is placed in the bottom-right corner of your screen and then select Troubleshooting to access it.
How do I connect to Citrix? ›Users can log on with Citrix Workspace app for Web by using a web browser or from the Citrix Workspace app icon on the user device. When users log on with any version of Citrix Workspace app, applications, ShareFile data, and desktops appear in the browser or Citrix Workspace app window.
What is Citrix in service desk? ›The Citrix application hosted in the Unified Service Desk client uses the Independent Computing Architecture (ICA) protocol to remotely communicate with the application on a Citrix server.