Citrix Workspace Keeps Disconnecting? See How to Fix It - Speedify (2024)

Check the Internet Connection Reliability

Many companies use Citrix Workspace to give users access to their apps, desktops and data. It’s a great way to increase productivity and offer your employees a streamlined environment that can be easily adjusted, updated and fixed, if needed. It’s great as long as it’s working properly. But, for many remote workers, Citrix Workspace can be unstable by locking up or disconnecting in the middle of tasks.

The reason why Citrix Workspace keeps disconnecting is most likely a poor connection to the Internet of the remote device. So, solving the problem means getting a fast, stable and secure connection. Read below how to get that for you and your team members.

Random Citrix Receiver Disconnects – Why That Happens

The most common cause why Citrix Workspace (formerly Citrix Receiver) keeps disconnecting is actually the Internet connection you’re using. When you have a slow, or unreliable Internet connection, Citrix Workspace isn’t able to work properly. Sometimes, you may not even realize that you have a connection issue until you try and use the service. And it’s most annoying when it happens during tasks running.

Reliable network connectivity is essential when using Citrix Workspace to access virtual apps, virtual desktops, and Unified Communications applications (VoIP). If your Wi-Fi connection has a momentary blip or your cellular connection fluctuates (for remote workers), some of the flow of those packets gets interrupted. It can take a few moments for the data to catch up.

This results in Citrix Workspace disconnecting and looking up. Which means more time spent troubleshooting and a decrease in productivity.

Fix Citrix Workspace Connection Issues Easily: Get Fast, Reliable and Secure Internet

As mentioned above, Citrix Workspace will perform as good as the Internet can perform. At this time, whether you’re using a laptop, a desktop computer or a mobile device, it only uses one connection at a time. Even though you may be connected to both WiFi and cellular data on your smartphone, it’ll use only one of them. So, the solution for fast, reliable and secure Internet is simple: use a secure channel bonding service for you or your organization, Speedify.

Speedify is the only app that can combine multiple internet sources into one bonded super-connection for more stable and secure live streaming, video calling, and web browsing. The Speedify app works by monitoring the quality of your Internet connections in the background and can bond all available connections simultaneously in a single “pipe”. This improves your bandwidth and connection reliability, so you won’t get any disconnects or crashes due to connection issues from Citrix Workspace.

If you are moving between Wi-Fi networks, or your Wi-Fi or cellular network suddenly go out, you stay connected because Speedify intelligently and automatically reroutes your data until you are connected again to both networks. Best of all, you don’t notice anything because Speedify takes care of it all in the background.

How Speedify Provides Better Secure Internet for You

With Speedify you don’t have to trade security for Internet speed and reliability. Speedify does both. The channel bonding technology can use multiple Internet connections at the same time. This provides faster, more stable Internet, and doesn’t slow down your connection like the other VPNs will do.

How Speedify for Teams VPN Provides Better Secure Internet for your Organization

With Speedify for Teams VPN, you don’t have to trade security for Internet speed and reliability for your organization. Speedify does both. The channel bonding technology can use multiple Internet connections at the same time. This provides faster, more stable Internet, and doesn’t slow down your connection like the other VPNs will do.

With Speedify for Teams you can also get:

  • Dedicated VPN servers – they provide speed, reliability, port forwarding, and static IP addresses. Users with dedicated VPN servers will also experience more consistent speeds, as no one else is on your server.
  • Teams dashboard to manage billing, add and remove users, monitor usage statistics and view performance analytics if you have a dedicated server.
  • Management API – Speedify for Teams API is a REST application programming interface that uses HTTP requests and provides responses in a JSON format and using HTTP status codes. You can create and remove users from your team, and check how much users are actually using their accounts.
  • Support for virtually any device running Windows, macOS, Linux, iOS and Android.

When Citrix Workspace keeps disconnecting, you have to take a look at your connection issues. The solution is at your fingertips: get Speedify today.

Connectify Inc. is a Citrix Ready partner. Speedify is available in the Citrix Ready Marketplace.

Download Speedify

Speedify is the only app that combines your wifi, cellular, wired, and even your friend’s phone signals – into one ultra-fast and super secure link that keeps you all connected for the best possible live streaming, video calling, or just posting to your favorite app.

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Citrix Workspace Keeps Disconnecting? See How to Fix It - Speedify (2024)

FAQs

Citrix Workspace Keeps Disconnecting? See How to Fix It - Speedify? ›

The most common cause why Citrix Workspace (formerly Citrix Receiver) keeps disconnecting is actually the Internet connection you're using. When you have a slow, or unreliable Internet connection, Citrix Workspace isn't able to work properly.

How do I stop Citrix Workspace from timing out? ›

Set inactivity timeout for Web and Workspace app desktop and mobile. Use the Inactivity Timeout for Web setting in Workspace Configuration > Customize > Preferences to specify the amount of idle time allowed (a maximum of 8 hours) before subscribers are automatically signed out of Citrix Workspace.

How do I fix the workspace in Citrix? ›

Reset Citrix Workspace for Windows OS
  1. In the lower right corner, near the clock, select the up arrow.
  2. Right-click on the Citrix Workspace icon.
  3. Select Advanced Preferences.
  4. Click on Reset Citrix Workspace and respond Yes when prompted to confirm your choice.

How do I troubleshoot Citrix connection issues? ›

You can right-click on the Citrix Workspace app icon in the system tray that is placed in the bottom-right corner of your screen and then select Troubleshooting to access it.

Why is Citrix getting disconnected frequently? ›

The most common cause why Citrix Workspace (formerly Citrix Receiver) keeps disconnecting is actually the Internet connection you're using. When you have a slow, or unreliable Internet connection, Citrix Workspace isn't able to work properly.

Why does Citrix Workspace disconnect when the computer goes to sleep? ›

The network get disconnects when the machine goes into sleep mode till it is waked up. By design the ongoing Citrix sessions would be active, only if the machine is woke from sleep mode within 1-2 minutes. So it is by design. The network get disconnects when the machine goes into sleep mode till it is waked up.

Why is Citrix Workspace not working on my computer? ›

If you have an outdated version of Citrix Workspace or Citrix Receiver, you may encounter this issue of the app not failing to launch a desktop or applications. It is always good practice to update to the latest supported version of the app. When using Citrix Workspace, sometimes an upgrade itself does not work.

What does resetting Citrix Workspace do? ›

Resetting Receiver to factory defaults removes the following items: All accounts and stores. All apps delivered by the Self-Service Plug-in, along with their icons and registry keys. All file type associations created by the Self-Service Plug-in.

How do I force refresh Citrix Workspace app? ›

To refresh apps, click the Accounts icon within Citrix Workspace app and then click Refresh.

Why is Citrix connection interrupted? ›

Some of our users experience an issue with citrix workspace where a message gets displayed that says "connection interrupted. Citrix workspace app will try to reconnect for xx minutes". This is happening when device looses connection to Wifi for ~5 pings.

How do I test my Citrix Workspace connection? ›

Sign in to the Citrix Workspace App. Go to Settings > Advanced > App configuration. Select the test channel. You can now test the configuration defined by the admin.

How do I run Citrix Clean Up Utility? ›

How to Use the VDA Cleanup Utility
  1. Run the VDA cleanup utility with administrator privileges.
  2. The tool might prompt for a system restart to complete driver removal.
  3. After system restart, log on to the machine with the same administrator account, The tool automatically reruns.
Apr 19, 2024

How do I restart Citrix Workspace on my computer? ›

Procedure to reset on Windows OS:

Right-click on the Citrix Workspace icon. Select Advanced Preferences. Click on Reset Citrix Workspace and respond Yes when prompted to confirm your choice. Citrix Workspace is now reset, and ready to be logged into again.

How do I restart all Citrix services? ›

Restart the Citrix services with the following PowerShell commands and then close and reopen Studio:
  1. Get-Service Citrix* | Stop-Service -Force.
  2. Get-Service Citrix* | Start-Service.
Jun 14, 2017

How to change Citrix timeout settings? ›

  1. On your Citrix Cloud Portal, at the top right hand side of the portal, click where you see your name and CCID. You should then see a drop down menu. From here, click on "Account Settings".
  2. Once on the account settings page, scroll down and you will see the setting called "Console inactivity time-out".
Apr 26, 2024

How do I stop Citrix Workspace from running in the background? ›

Dec 1, 2023•Knowledge
  1. Open Task Manager > startup tab.
  2. Right click "Citrix Connection Center" and click Disable.
  3. Right click "Citrix Workspace" and click Disable.
Dec 1, 2023

How do I prevent sleep in Citrix Workspace? ›

Under the Computer Configuration node, go to Administrative Templates > Citrix Workspace > User Experience. Select Enabled and the select the following: Prevent system sleep - Select this checkbox to prevent the system from sleeping while a session is active.

How do I stop Remote Desktop from timing out? ›

Set time limit for active Remote Desktop Services session

Click on “Set time limit for disconnected sessions”, tick "Enabled" and then select ”Never” beside the “End a disconnected session”. Click on “o*k”.

References

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